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Customer Help

Shipping Information

All orders are shipped via UPS or USPS, unless otherwise directed by the customer. Alaska, Canada and all other international shipments are shipped using the United States Postal Service.

Standard Shipping - Orders over $75
Free
Ground Shipping - Orders less than $75
$5
Ground Shipping - Alaska, Hawaii, Puerto Rico and Canada
$30
3-day Shipping
$30
International Shipping (excluding Canada)
$75

If the shipping cost is more than the rates reflected above, we will contact you prior to processing your order.

If you would like to place an order with us but need your items to arrive within a certain time/by a certain date, please give us a call! 

Purchases shipped out of Washington state will not be charged sales tax on items. 

Returns and Exchanges

Food, gift cards, undergarments or load-bearing climbing equipment (including products such as ropes, harnesses and carabiners) are not eligible for return.  

For all eligible items, we will gladly accept the return or exchange of new items (all tags included, unused, original packaging, unwashed, boot liners un-molded) within 30 days of the original shipment date of product for a full refund

We also accept returns for store credit on items that were purchased new, but have been used within 30 days of the original shipment date.  We will not accept the return of products damaged due to negligence, accidents or abuse. 

Simply contact us for a Return Services shipping label and we will send one over to you via email.  Upon return of the item, we will process the refund or store credit less $15.00 for the shipping label provided. This offer only applies to customers in the contiguous United States.  Returns and exchanges outside of the contiguous US are subject to higher shipping costs.  You are welcome to ship returns or exchanges back to us with your own shipping label.  We will process the return within a couple days of receiving the package. Please allow approximately 5-10 business days for funds to appear back on your account.

To return an item please use the following form, and a customer service representative will reach out to you.

Return/Exchange request form.

Used Gear returns

All used items are sold AS IS and are not eligible for returns or exchanges. If you receive an item and believe it has been mis-categorized by tier, you have one week to email us. For details on what to expect from our Gear Cache used gear program click here. If you have any additional questions, shoot us an email, and we'll be happy to help you out!

Price Match Policy

We are happy to price match for you as long as you find the identical product (size, color, season, style) on another site and both the competitor and we have the product in stock at the time of the order.  We also need the website link to locate the product on the competitor’s site to confirm that it is the same product.  We are unable to discount the product below 40% of its retail price and our policy does not allow for prices listed on auction sites such as eBay.  The price match cannot be combined with another current promotion.  Finally, the competitor must be located in the United States.

Sale Policy

If a product you have purchased goes on sale within 7 days of your purchase, we are happy to offer you store credit for the difference.

If your purchase meets the above criteria, send an email to info@whittakermountaineering.com and we’ll be happy to help.

Promotions we have throughout the year often exclude sale items, used items, rental items, and meal packages.

Gift Certificates

Available from $25 to $1000, gift certificates are great for those who are planning on climbing a mountain around the world and are so darn tough to shop for. They are issued as an e-Gift card and can be sent directly to the recipient via email.  Questions?  Give us a call at (360) 569-2142 or 1-800-238-5756 or send us an email at sales@whittakermountaineering.com.

Rental Policies for Pickup in Ashford

Whittaker Mountaineering has a 3 day cancellation policy. Items that are no longer needed or wanted for your trip must be cancelled 3 days prior to your reservation start date in order to receive a refund for your rental purchase.  Any pickup orders placed within 3 days of the reservation start date are non-refundable. For any changes that may occur, you can contact the Rental Office via e-mail at rentals@whittakermountaineering.com or by phone at (360) 569-2142 or 1-800-238-5756 at least 3 days prior to you reservation start date.  Reservations can only be made for a maximum of 31 days. 

Rental Policies for International/Denali trips

For International or Denali trips, your rental gear will be shipped from our office 3-4 weeks prior to the orientation date provided.   All reservations need to be made at least 4 weeks in advance of the trip start date.  This allows enough time for you to familiarize yourself with the gear and to make sure everything fits properly.  For any changes that may occur, you can contact the Rental Office via e-mail at rentals@whittakermountaineering.com or by phone at (360) 569-2142 or 1-800-238-5756.  International/Denali orders that have been shipped from our store, are no longer eligible for a refund.  Rental gear cannot be shipped internationally.  Reservations can only be made for a maximum of 31 days.  

Privacy Policy

Read our Privacy Policy.

Contact Us

Store Address (If returning UPS or FedEx send here) 

Whittaker Mountaineering
30027 SR 706 E, Ashford, WA 98304

 

(If shipping USPS send to this address) 
PO BOX W
Ashford, WA 98304

 

Store: info@whittakermountaineering.com

Rental Shop: rentals@whittakermountaineering.com 

Phone: 360-569-2142 or 1-800-238-5756
Fax: 360-569-2982