Shipping Info

Shipping Information

All orders are shipped via UPS or USPS, unless otherwise directed by the customer. Alaska, Canada and all other international shipments are shipped using the United States Postal Service.

Standard Shipping (Continental US) - Orders over $150	Free
Ground Shipping (Continental US) - Orders less than $150	$10
Ground Shipping - Alaska, Hawaii, Puerto Rico and Canada	$40
3-day Shipping	$50
International Shipping (excluding Canada)	$70

If the shipping cost is more than $25 above the rates reflected here, we will contact you prior to processing your order and will charge you the difference.

If you would like to place an order with us but need your items to arrive within a certain time/by a certain date, please give us a call!

Purchases shipped out of Washington state will not be charged sales tax on items.

Returns and Exchanges

Food, gift cards, undergarments or load-bearing climbing equipment (including products such as ropes, harnesses and carabiners) are not eligible for return.

For all eligible items, we will gladly accept the return or exchange of new items (all tags included, unused, original packaging, unwashed, boot liners un-molded) within 30 days of the original shipment date of product for a full refund.

We also accept returns for store credit on items that were purchased new, but have been used within 30 days of the original shipment date. We will not accept the return of products damaged due to negligence, accidents or abuse.

We offer two options for processing product returns.

Option 1:

We can issue you a prepaid return shipping label directly to your email to use to ship the item back to our store location. Once we receive the item, we will deduct the shipping label cost from your total return.

Option 2:

You may ship the item back to us at 30027 SR 706 E, Ashford WA, 98304 at your own expense for a full refund once the item has been expected and is found in proper working condition. Often times for smaller and lightweight packages, this is the most cost effective route.

Returns and exchanges outside of the contiguous US are subject to higher shipping costs. We will process the return within a couple days of receiving the package. Please allow approximately 5-10 business days for funds to appear back on your account.

To return an item please use the following form, and a customer service representative will reach out to you.

Return/Exchange request form.

Used Gear returns

All used items are sold AS IS and are not eligible for returns or exchanges. If you receive an item and believe it has been mis-categorized by tier, you have one week to email us. For details on what to expect from our Gear Cache used gear program click here. If you have any additional questions, shoot us an email, and we'll be happy to help you out!

Sale Policy

If a product you have purchased goes on sale within 7 days of your purchase, we are happy to offer you store credit for the difference.

If your purchase meets the above criteria, send an email to info@whittakermountaineering.com and we’ll be happy to help.

Promotions we have throughout the year often exclude sale items, used items, rental items, and meal packages.

Gift Certificates

Available from $25 to $1000, gift certificates are great for those who are planning on climbing a mountain around the world and are so darn tough to shop for. They are issued as an e-Gift card and can be sent directly to the recipient via email. Questions? Give us a call at (360) 569-2142 or 1-800-238-5756 or send us an email at sales@whittakermountaineering.com.

Rental Policies for Pickup in Ashford

Whittaker Mountaineering has a 24 hour cancellation policy. Items that are no longer needed or wanted for your trip must be cancelled 24 hours prior to your reservation start date (Unless climbing with RMI Expeditions) in order to receive a refund for your rental purchase. Any pickup orders placed within 24 hours of the reservation start date are non-refundable. For any changes that may occur, you can contact the Rental Office via e-mail at rentals@whittakermountaineering.com or by phone at (360) 569-2142 or 1-800-238-5756 at least 24 hours to you reservation start date. Reservations can only be made for a maximum of 31 days.

PLEASE NOTE*

Once reservations are picked up and taken off of company property, the rental reservation becomes non-refundable.

Rental Policies for International/Denali trips

For International or Denali trips, your rental gear will be shipped from our office 3-4 weeks prior to the orientation date provided. All reservations need to be made at least 45 days in advance of the trip start date. This allows enough time for you to familiarize yourself with the gear and to make sure everything fits properly. For any changes that may occur, you can contact the Rental Office via e-mail at rentals@whittakermountaineering.com or by phone at (360) 569-2142 or 1-800-238-5756. International/Denali orders that have been shipped from our store, are no longer eligible for a refund.

PLEASE NOTE: Free shipping for orders of $150 dollars does not apply to Rental Reservations and as such, you will be charged the full shipping cost to get the gear to your location.

International Rental gear cannot be shipped outside of the continental United States. Reservations can only be made for a maximum of 31 days.

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